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Procedure price report · Telehealth (includes telephone calls, online communication, remote monitoring and surveillance)

Phone visit, new patient, high complexity

CPT 98011the billing code this page is about

A live telephone-only telehealth visit with a clinician for a patient new to that practice, involving highly complex decision-making or about 60 minutes of total time on the day of the visit.

Hospitals typically charge $274 cash for this outpatient procedure — the median across 401 hospitals that filed a usable cash price; the average of the middle 60% is $275. Most fall between $160 and $408 (20th–80th percentile).

Hospitals
401
States
46
Filings dated
May 2025 – Sep 2026
Computed
September 25, 2026
Prices checked
through September 25, 2026

Median: half of hospitals filed less, half more — and it is a price some hospital actually filed. Average of the middle 60%: the mean of the prices between the 20th and 80th percentiles. We never publish the plain average, the lowest or the highest price: the extremes in hospital price files are chargemaster artefacts, not prices anyone pays.

What hospitals charge, from cheapest to most expensive

Cash price percentiles, outpatient, across 401 hospitals. Each figure is a price a hospital filed. 10th: one in ten hospitals charges less; 25th: a quarter charge less; Median: half charge less; 75th: three quarters charge less; 90th: nine in ten charge less.
10th25thMedian75th90th
$127$170$274$385$552

The most expensive tenth of hospitals charges at least 4.3× what the cheapest tenth charges ($127 vs $552).

How the prices are spread

$89 – $110: 14 hospitals$89$110 – $137: 12 hospitals$137 – $169: 44 hospitals$137$169 – $210: 72 hospitals$210 – $260: 34 hospitals$210$260 – $322: 47 hospitals$322 – $399: 69 hospitals$322$399 – $494: 36 hospitals$494 – $612: 27 hospitals$494$612 – $758: 6 hospitals$612median $274price bands are equal on a log scale
Hospitals per price band (361 of 401 — the bands cover the 5th to 95th percentile)
FromToHospitals
$89$11014
$110$13712
$137$16944
$169$21072
$210$26034
$260$32247
$322$39969
$399$49436
$494$61227
$612$7586

By state

The median cash price in each state, against the national median of $274.

Alaska: 4 hospitals filed a usable price — fewer than 10, so no figureAKMaine: 8 hospitals filed a usable price — fewer than 10, so no figureMEVermont: 9 hospitals filed a usable price — fewer than 10, so no figureVTNew Hampshire: 4 hospitals filed a usable price — fewer than 10, so no figureNHWashington: median $348 across 13 hospitalsWA$348Idaho: 2 hospitals filed a usable price — fewer than 10, so no figureIDMontana: 6 hospitals filed a usable price — fewer than 10, so no figureMTNorth Dakota: 5 hospitals filed a usable price — fewer than 10, so no figureNDMinnesota: median $354 across 29 hospitalsMN$354Illinois: median $254 across 19 hospitalsIL$254Wisconsin: median $408 across 32 hospitalsWI$408Michigan: median $174 across 29 hospitalsMI$174New York: median $220 across 27 hospitalsNY$220Massachusetts: 3 hospitals filed a usable price — fewer than 10, so no figureMAOregon: median $319 across 12 hospitalsOR$319Nevada: 3 hospitals filed a usable price — fewer than 10, so no figureNVWyoming: 5 hospitals filed a usable price — fewer than 10, so no figureWYSouth Dakota: 1 hospital filed a usable price — fewer than 10, so no figureSDIowa: median $367 across 17 hospitalsIA$367Indiana: 8 hospitals filed a usable price — fewer than 10, so no figureINOhio: median $326 across 12 hospitalsOH$326Pennsylvania: median $106 across 18 hospitalsPA$106New Jersey: 2 hospitals filed a usable price — fewer than 10, so no figureNJConnecticut: 1 hospital filed a usable price — fewer than 10, so no figureCTRhode Island: 1 hospital filed a usable price — fewer than 10, so no figureRICalifornia: median $178 across 23 hospitalsCA$178Utah: no hospital in the corpus filed a usable priceUTColorado: 6 hospitals filed a usable price — fewer than 10, so no figureCONebraska: 6 hospitals filed a usable price — fewer than 10, so no figureNEMissouri: 6 hospitals filed a usable price — fewer than 10, so no figureMOKentucky: 6 hospitals filed a usable price — fewer than 10, so no figureKYWest Virginia: median $159 across 16 hospitalsWV$159Virginia: 3 hospitals filed a usable price — fewer than 10, so no figureVAMaryland: 3 hospitals filed a usable price — fewer than 10, so no figureMDDelaware: no hospital in the corpus filed a usable priceDEArizona: 3 hospitals filed a usable price — fewer than 10, so no figureAZNew Mexico: 2 hospitals filed a usable price — fewer than 10, so no figureNMKansas: 7 hospitals filed a usable price — fewer than 10, so no figureKSArkansas: no hospital in the corpus filed a usable priceARTennessee: 4 hospitals filed a usable price — fewer than 10, so no figureTNNorth Carolina: 6 hospitals filed a usable price — fewer than 10, so no figureNCSouth Carolina: no hospital in the corpus filed a usable priceSCOklahoma: median $295 across 13 hospitalsOK$295Louisiana: 6 hospitals filed a usable price — fewer than 10, so no figureLAMississippi: 2 hospitals filed a usable price — fewer than 10, so no figureMSAlabama: 4 hospitals filed a usable price — fewer than 10, so no figureALGeorgia: 7 hospitals filed a usable price — fewer than 10, so no figureGAHawaii: 4 hospitals filed a usable price — fewer than 10, so no figureHITexas: 1 hospital filed a usable price — fewer than 10, so no figureTXFlorida: 3 hospitals filed a usable price — fewer than 10, so no figureFL
Cash price by state, most expensive first. National median $274. A state needs at least 10 hospitals with a usable price to show a figure.
StateHospitalsMedianvs national20th–80th
Wisconsin WI32$408+49%$311 – $604
Iowa IA17$367+34%$174 – $367
Minnesota MN29$354+29%$282 – $552
Washington WA13$348+27%$319 – $495
Ohio OH12$326+19%$143 – $832
Oregon OR12$319+16%$275 – $390
Oklahoma OK13$295+8%$295 – $295
Illinois IL19$254−7%$158 – $367
New York NY27$220−20%$200 – $383
California CA23$178−35%$178 – $178
Michigan MI29$174−37%$170 – $358
West Virginia WV16$159−42%$157 – $250
Pennsylvania PA18$106−61%$97 – $184
Vermont VT9not enough hospitals filed a usable price
Indiana IN8not enough hospitals filed a usable price
Maine ME8not enough hospitals filed a usable price
Georgia GA7not enough hospitals filed a usable price
Kansas KS7not enough hospitals filed a usable price
Colorado CO6not enough hospitals filed a usable price
Kentucky KY6not enough hospitals filed a usable price
Louisiana LA6not enough hospitals filed a usable price
Missouri MO6not enough hospitals filed a usable price
Montana MT6not enough hospitals filed a usable price
North Carolina NC6not enough hospitals filed a usable price
Nebraska NE6not enough hospitals filed a usable price
North Dakota ND5not enough hospitals filed a usable price
Wyoming WY5not enough hospitals filed a usable price
Alaska AK4not enough hospitals filed a usable price
Alabama AL4not enough hospitals filed a usable price
Hawaii HI4not enough hospitals filed a usable price
New Hampshire NH4not enough hospitals filed a usable price
Tennessee TN4not enough hospitals filed a usable price
Arizona AZ3not enough hospitals filed a usable price
Florida FL3not enough hospitals filed a usable price
Massachusetts MA3not enough hospitals filed a usable price
Maryland MD3not enough hospitals filed a usable price
Nevada NV3not enough hospitals filed a usable price
Virginia VA3not enough hospitals filed a usable price
Idaho ID2not enough hospitals filed a usable price
Mississippi MS2not enough hospitals filed a usable price
New Jersey NJ2not enough hospitals filed a usable price
New Mexico NM2not enough hospitals filed a usable price
Connecticut CT1not enough hospitals filed a usable price
Rhode Island RI1not enough hospitals filed a usable price
South Dakota SD1not enough hospitals filed a usable price
Texas TX1not enough hospitals filed a usable price

Hospitals like yours

The same distribution cut by the kind of hospital. Hospital type and ownership come from CMS; a hospital counts as part of a system when its price file is shared with at least one other hospital under the same brand. The national median is $274.

Cash price by hospital segment. A segment needs at least 20 hospitals to show a figure.
SegmentHospitalsMedian20th–80th
Hospital type
Acute care248$258$158 – $408
Children’s10fewer than 20 hospitals
Critical access143$287$164 – $408
Ownership
For-profit18fewer than 20 hospitals
Government82$274$151 – $393
Non-profit301$258$166 – $408
System affiliation
Part of a system312$265$159 – $408
Independent89$274$166 – $409

Cash price vs list price

Median list price (chargemaster)$419
Median cash price$274
Cash as a share of list, median hospital65%

At the typical hospital, asking for the cash price cuts the list price by about 35%. The share is the median of each hospital’s own cash ÷ list ratio, over hospitals that filed both — not the ratio of the two medians above.

The same procedure, inpatient

253 hospitals filed a usable inpatient cash price for this code. The median is $295 and the average of the middle 60% is $284; most fall between $178 and $408.

Cash price percentiles, inpatient, across 253 hospitals. Each figure is a price a hospital filed. 10th: one in ten hospitals charges less; 25th: a quarter charge less; Median: half charge less; 75th: three quarters charge less; 90th: nine in ten charge less.
10th25thMedian75th90th
$158$179$295$397$552

The most expensive tenth of hospitals charges at least 3.5× what the cheapest tenth charges ($158 vs $552).

Of the 265 hospitals that filed this code inpatient, 253 gave a usable cash price; 3 carried a plausibility flag, 0 filed a number their own filing marks as not a price, 0 gave an estimate, and 9 a list price only.

How complete is this

401 of the 3,956 hospitals with a price file in our corpus (10%) filed a usable outpatient cash price for this code, and those are the hospitals every figure on this page is computed from.

What the 438 hospitals that filed this code at all gave us
Usable cash price — counted401
Cash price carrying a plausibility flag — shown on the compare tool, excluded here6
A number the filing itself marks as not a price (a placeholder, a ratio) — excluded0
An estimate rather than a filed cash price — excluded0
A list price only, no cash figure — excluded31
Hospitals that filed this code438

Sections not shown for this setting

  • Against Medicare: Medicare has no separately payable national outpatient (OPPS) rate for this code, so there is nothing honest to compare against.
  • Since our last snapshot: there is no earlier snapshot at least 90 days older than this one yet.

We last checked these hospitals’ price files for changes between September 4, 2026 and September 25, 2026; the figures were computed September 25, 2026 from filings loaded through September 25, 2026. The percentiles and averages use only the “counted” row.

Related procedures

Part of the Telehealth (includes telephone calls, online communication, remote monitoring and surveillance) family.

Hospitals file this code under descriptions such as Synchronous Audio-Only Visit New High Mdm 60 Min.

Method

Source
The machine-readable price files every U.S. hospital is required by CMS to publish, parsed per hospital. Nothing is surveyed, sampled or modelled.
What counts
One cash (self-pay) price per hospital for this code and setting. A hospital’s own filing can rule its number out — a placeholder, a “not applicable” note, a list price standing in for cash — and our plausibility checks can flag a price far below what every other hospital files. Both kinds are disclosed above and excluded from the statistics; on the compare tool a flagged price is still shown.
Statistics
Percentiles are discrete: each is a price some hospital filed. The average is the mean of the prices between the 20th and 80th percentiles. We never publish the plain mean, the minimum or the maximum. A state needs 10 hospitals and a segment 20 to show a figure; otherwise the row shows its count and no number. Medicare is the national unadjusted OPPS rate where one exists.
Names
Procedure names on these pages are our own plain-language titles, not the AMA’s copyrighted CPT descriptors. The code is the identity.

The full rules — sources, statistics, thresholds, limitations — are on the methodology page.

Download this page’s figures: JSON · CSV. Aggregates only — the per-hospital prices are on the compare tool.

Cite: HospitalRates.com, “Phone visit, new patient, high complexity (CPT 98011) — cash price report,” computed September 25, 2026. https://hospitalrates.com/procedures/cpt-98011-phone-visit-new-patient-high-complexity