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Procedure price report · Telehealth (includes telephone calls, online communication, remote monitoring and surveillance)

Phone visit with a non-physician clinician, 5-10 minutes

CPT 98966the billing code this page is about

A telephone discussion about a health concern with a non-physician clinician such as a therapist or dietitian, lasting 5 to 10 minutes of talk time.

Hospitals typically charge $28 cash for this outpatient procedure — the median across 786 hospitals that filed a usable cash price; the average of the middle 60% is $30. Most fall between $15 and $50 (20th–80th percentile).

Hospitals
786
States
50
Filings dated
Sep 2024 – Sep 2026
Computed
September 25, 2026
Prices checked
through September 24, 2026

Median: half of hospitals filed less, half more — and it is a price some hospital actually filed. Average of the middle 60%: the mean of the prices between the 20th and 80th percentiles. We never publish the plain average, the lowest or the highest price: the extremes in hospital price files are chargemaster artefacts, not prices anyone pays.

What hospitals charge, from cheapest to most expensive

Cash price percentiles, outpatient, across 786 hospitals. Each figure is a price a hospital filed. 10th: one in ten hospitals charges less; 25th: a quarter charge less; Median: half charge less; 75th: three quarters charge less; 90th: nine in ten charge less.
10th25thMedian75th90th
$13$19$28$40$66

The most expensive tenth of hospitals charges at least 5.3× what the cheapest tenth charges ($13 vs $66).

How the prices are spread

$9 – $12: 18 hospitals$9$12 – $15: 74 hospitals$15 – $18: 63 hospitals$15$18 – $23: 91 hospitals$23 – $29: 162 hospitals$23$29 – $36: 105 hospitals$36 – $46: 58 hospitals$36$46 – $58: 61 hospitals$58 – $72: 70 hospitals$58$72 – $91: 8 hospitals$72median $28price bands are equal on a log scale
Hospitals per price band (710 of 786 — the bands cover the 5th to 95th percentile)
FromToHospitals
$9$1218
$12$1574
$15$1863
$18$2391
$23$29162
$29$36105
$36$4658
$46$5861
$58$7270
$72$918

By state

The median cash price in each state, against the national median of $28.

Alaska: 5 hospitals filed a usable price — fewer than 10, so no figureAKMaine: median $29 across 12 hospitalsME$29Vermont: 7 hospitals filed a usable price — fewer than 10, so no figureVTNew Hampshire: 7 hospitals filed a usable price — fewer than 10, so no figureNHWashington: median $32 across 29 hospitalsWA$32Idaho: 6 hospitals filed a usable price — fewer than 10, so no figureIDMontana: median $27 across 11 hospitalsMT$27North Dakota: 1 hospital filed a usable price — fewer than 10, so no figureNDMinnesota: median $41 across 25 hospitalsMN$41Illinois: median $49 across 36 hospitalsIL$49Wisconsin: median $39 across 52 hospitalsWI$39Michigan: median $23 across 53 hospitalsMI$23New York: median $24 across 46 hospitalsNY$24Massachusetts: median $43 across 12 hospitalsMA$43Oregon: median $24 across 31 hospitalsOR$24Nevada: 2 hospitals filed a usable price — fewer than 10, so no figureNVWyoming: 5 hospitals filed a usable price — fewer than 10, so no figureWYSouth Dakota: 4 hospitals filed a usable price — fewer than 10, so no figureSDIowa: median $31 across 25 hospitalsIA$31Indiana: median $24 across 32 hospitalsIN$24Ohio: median $28 across 55 hospitalsOH$28Pennsylvania: median $19 across 35 hospitalsPA$19New Jersey: median $15 across 11 hospitalsNJ$15Connecticut: 6 hospitals filed a usable price — fewer than 10, so no figureCTRhode Island: 3 hospitals filed a usable price — fewer than 10, so no figureRICalifornia: median $35 across 46 hospitalsCA$35Utah: median $29 across 21 hospitalsUT$29Colorado: median $37 across 12 hospitalsCO$37Nebraska: 8 hospitals filed a usable price — fewer than 10, so no figureNEMissouri: median $19 across 12 hospitalsMO$19Kentucky: median $13 across 12 hospitalsKY$13West Virginia: 9 hospitals filed a usable price — fewer than 10, so no figureWVVirginia: 4 hospitals filed a usable price — fewer than 10, so no figureVAMaryland: 5 hospitals filed a usable price — fewer than 10, so no figureMDDelaware: 2 hospitals filed a usable price — fewer than 10, so no figureDEArizona: 3 hospitals filed a usable price — fewer than 10, so no figureAZNew Mexico: 8 hospitals filed a usable price — fewer than 10, so no figureNMKansas: 3 hospitals filed a usable price — fewer than 10, so no figureKSArkansas: 4 hospitals filed a usable price — fewer than 10, so no figureARTennessee: 8 hospitals filed a usable price — fewer than 10, so no figureTNNorth Carolina: median $21 across 24 hospitalsNC$21South Carolina: 2 hospitals filed a usable price — fewer than 10, so no figureSCOklahoma: median $22 across 13 hospitalsOK$22Louisiana: 6 hospitals filed a usable price — fewer than 10, so no figureLAMississippi: 3 hospitals filed a usable price — fewer than 10, so no figureMSAlabama: 6 hospitals filed a usable price — fewer than 10, so no figureALGeorgia: 7 hospitals filed a usable price — fewer than 10, so no figureGAHawaii: 2 hospitals filed a usable price — fewer than 10, so no figureHITexas: median $29 across 41 hospitalsTX$29Florida: median $27 across 14 hospitalsFL$27
Cash price by state, most expensive first. National median $28. A state needs at least 10 hospitals with a usable price to show a figure.
StateHospitalsMedianvs national20th–80th
Illinois IL36$49+75%$18 – $51
Massachusetts MA12$43+54%$22 – $205
Minnesota MN25$41+45%$21 – $65
Wisconsin WI52$39+40%$31 – $50
Colorado CO12$37+31%$18 – $45
California CA46$35+26%$24 – $67
Washington WA29$32+14%$25 – $38
Iowa IA25$31+11%$22 – $32
Maine ME12$29+5%$24 – $37
Texas TX41$29+3%$28 – $33
Utah UT21$29+2%$29 – $29
Ohio OH55$28+1%$15 – $66
Montana MT11$27−3%$21 – $47
Florida FL14$27−4%$14 – $65
Oregon OR31$24−14%$23 – $34
New York NY46$24−14%$13 – $70
Indiana IN32$24−15%$13 – $32
Michigan MI53$23−16%$13 – $36
Oklahoma OK13$22−22%$22 – $22
North Carolina NC24$21−25%$21 – $28
Missouri MO12$19−31%$19 – $124
Pennsylvania PA35$19−32%$8 – $28
New Jersey NJ11$15−45%$15 – $15
Kentucky KY12$13−52%$12 – $26
West Virginia WV9not enough hospitals filed a usable price
Nebraska NE8not enough hospitals filed a usable price
New Mexico NM8not enough hospitals filed a usable price
Tennessee TN8not enough hospitals filed a usable price
Georgia GA7not enough hospitals filed a usable price
New Hampshire NH7not enough hospitals filed a usable price
Vermont VT7not enough hospitals filed a usable price
Alabama AL6not enough hospitals filed a usable price
Connecticut CT6not enough hospitals filed a usable price
Idaho ID6not enough hospitals filed a usable price
Louisiana LA6not enough hospitals filed a usable price
Alaska AK5not enough hospitals filed a usable price
Maryland MD5not enough hospitals filed a usable price
Wyoming WY5not enough hospitals filed a usable price
Arkansas AR4not enough hospitals filed a usable price
South Dakota SD4not enough hospitals filed a usable price
Virginia VA4not enough hospitals filed a usable price
Arizona AZ3not enough hospitals filed a usable price
Kansas KS3not enough hospitals filed a usable price
Mississippi MS3not enough hospitals filed a usable price
Rhode Island RI3not enough hospitals filed a usable price
Delaware DE2not enough hospitals filed a usable price
Hawaii HI2not enough hospitals filed a usable price
Nevada NV2not enough hospitals filed a usable price
South Carolina SC2not enough hospitals filed a usable price
North Dakota ND1not enough hospitals filed a usable price

Hospitals like yours

The same distribution cut by the kind of hospital. Hospital type and ownership come from CMS; a hospital counts as part of a system when its price file is shared with at least one other hospital under the same brand. The national median is $28.

Cash price by hospital segment. A segment needs at least 20 hospitals to show a figure.
SegmentHospitalsMedian20th–80th
Hospital type
Acute care558$28$15 – $50
Children’s19fewer than 20 hospitals
Critical access208$29$20 – $45
Ownership
For-profit43$28$21 – $45
Government120$27$15 – $40
Non-profit622$28$15 – $50
System affiliation
Part of a system636$28$15 – $50
Independent150$29$18 – $49

Cash price vs list price

Median list price (chargemaster)$40
Median cash price$28
Cash as a share of list, median hospital65%

At the typical hospital, asking for the cash price cuts the list price by about 35%. The share is the median of each hospital’s own cash ÷ list ratio, over hospitals that filed both — not the ratio of the two medians above.

The same procedure, inpatient

540 hospitals filed a usable inpatient cash price for this code. The median is $29 and the average of the middle 60% is $32; most fall between $21 and $50.

Cash price percentiles, inpatient, across 540 hospitals. Each figure is a price a hospital filed. 10th: one in ten hospitals charges less; 25th: a quarter charge less; Median: half charge less; 75th: three quarters charge less; 90th: nine in ten charge less.
10th25thMedian75th90th
$14$22$29$49$67

The most expensive tenth of hospitals charges at least 4.8× what the cheapest tenth charges ($14 vs $67).

Of the 586 hospitals that filed this code inpatient, 540 gave a usable cash price; 23 carried a plausibility flag, 2 filed a number their own filing marks as not a price, 0 gave an estimate, and 21 a list price only.

How complete is this

786 of the 3,956 hospitals with a price file in our corpus (20%) filed a usable outpatient cash price for this code, and those are the hospitals every figure on this page is computed from.

What the 852 hospitals that filed this code at all gave us
Usable cash price — counted786
Cash price carrying a plausibility flag — shown on the compare tool, excluded here33
A number the filing itself marks as not a price (a placeholder, a ratio) — excluded2
An estimate rather than a filed cash price — excluded0
A list price only, no cash figure — excluded31
Hospitals that filed this code852

Sections not shown for this setting

  • Against Medicare: Medicare has no separately payable national outpatient (OPPS) rate for this code, so there is nothing honest to compare against.
  • Since our last snapshot: there is no earlier snapshot at least 90 days older than this one yet.

We last checked these hospitals’ price files for changes between September 4, 2026 and September 24, 2026; the figures were computed September 25, 2026 from filings loaded through September 24, 2026. The percentiles and averages use only the “counted” row.

Related procedures

Part of the Telehealth (includes telephone calls, online communication, remote monitoring and surveillance) family.

Hospitals file this code under descriptions such as Telephone Assmt&Mgmt Svc Nqhp Est Pt 5-10 Min.

Method

Source
The machine-readable price files every U.S. hospital is required by CMS to publish, parsed per hospital. Nothing is surveyed, sampled or modelled.
What counts
One cash (self-pay) price per hospital for this code and setting. A hospital’s own filing can rule its number out — a placeholder, a “not applicable” note, a list price standing in for cash — and our plausibility checks can flag a price far below what every other hospital files. Both kinds are disclosed above and excluded from the statistics; on the compare tool a flagged price is still shown.
Statistics
Percentiles are discrete: each is a price some hospital filed. The average is the mean of the prices between the 20th and 80th percentiles. We never publish the plain mean, the minimum or the maximum. A state needs 10 hospitals and a segment 20 to show a figure; otherwise the row shows its count and no number. Medicare is the national unadjusted OPPS rate where one exists.
Names
Procedure names on these pages are our own plain-language titles, not the AMA’s copyrighted CPT descriptors. The code is the identity.

The full rules — sources, statistics, thresholds, limitations — are on the methodology page.

Download this page’s figures: JSON · CSV. Aggregates only — the per-hospital prices are on the compare tool.

Cite: HospitalRates.com, “Phone visit with a non-physician clinician, 5-10 minutes (CPT 98966) — cash price report,” computed September 25, 2026. https://hospitalrates.com/procedures/cpt-98966-phone-visit-with-a-non-physician-clinician-5-10-minutes